When you have a problem interacting with the SSHOTSS platform, for example:
- photos are not loading
- a button does not work
- some elements on a page are not displayed
- or any other problem with the interface
one of the most common troubleshooting suggestions is to clear the cache and cookies (which could be the equivalent to "trying to turn it off and on again").
What is cache and why clear it?
We are always fixing, improving and adding features to SSHOTSS. Because of this constant progress, cache and cookies can quickly become obsolete, which can cause problems and undesired behavior when the browser tries to use older versions.
Therefore, we recommend clearing the cache and cookies once in a while.
How to clear cache and cookies?
Browsers are constantly being updated, so to ensure you receive the latest information, use the links below to view browser-specific methods for clearing cache and cookies:
SSHOTSS is not compatible with Internet Explorer (which will be withdrawn from the market in June 2022).
The sshotss.com platform has been optimized for Google Chrome browser.
Download Google Chrome from its official site here.
Chrome extension to speed up the process
If you use the Google Chrome browser, the following extension can minimize the hassle of clearing your cache and cookies, as it will only refresh cookies for the page you currently have open. Click on the link below to download the available extension:
Chrome: Clear session
This extension retains your data and login information for all the websites you are logged into. This means that you will not have to log in again to all websites after clearing the cache.